Accessibility for Ontarians with Disabilities Act (AODA) and Accessibility Standards Training

My signature below indicates that I have read, understand and received a copy of the Big Brothers Big Sisters of Waterloo Region AODA and Accessibility Standards Training.

This Training included:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use assistive devices, if applicable, which may be available at Big Brothers Big Sisters of Waterloo Region facilities
  • What to do if a person with a disability is having difficulty in accessing Big Brothers Big Sisters of Waterloo Region’s services
  • Big Brothers Big Sisters of Waterloo Region’s policies, practices and procedures relating to the customer service standard.
  • The accessibility standards relevant to my work responsibilities
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